Description of the problem
The upgrade to 23R3 resulted in significant printing issues for Carton printing for LTL orders on the MSN Grocery Checkout. The section loops and prevents the printing of labels. Rebooting the print spooler does not help; a full reboot is required. All other printing, physical printing and IISPDF printers work. The temp directory is also filling up with a significant amount of reports. See below a full list of labels that don’t want to print:
Carton labels
Shipping labels
Packing labels
Pick Slip number labels
The Checkout and Shipping module is primarily impacted -get 40011 errors
Other issues:
Blank pick slips printing - the first pick slip prints perfectly, then only blanks on the associated pick slips for the same MSN.
How to identify the problem/cause of the problem
<what was/is the cause>
Possible incorrect admin credentials for WebAPI service and WMS Core Service.
Solution
IIS Application Pool Identify permission changes
The following changes must be made to IIS.
Open APP POOL in question on IIS Manager
Right-click APP POOL and select Advanced Setings.
Select APPLICATION POOL IDENTIFY
...
Select LOCAL SYSTEM.
Click OK
Follow the change up with a rebook, or alternatively cycle IIS.
Would you be open to changing that user to LocalSystem as a test - elevate priveldges and see if it makes a difference. Security is always a concern, but we are troubleshooting here and it may provide some insight?
This talks more to file permissions but I have found others where they add the IISUsr to PrintOperators group.
Reference to setting page length, ignore the orange square. Open report in CR, then FILE -> OPTIONS
Click on the disassociate printer option and fill in the parameters for the page size below.
OK -> FILE -> SAVE
...
Port change for blank pick slips printing
Related Documentation
For more information, refer to <link>