Printing issues

Owned by DATASCOPE WMS
Last updated: May 07, 2024
2 min read

Description of the problem

The upgrade to 23.3.43.398 resulted in significant printing issues for Carton printing for LTL orders on the MSN Grocery Checkout. The section loops and prevents the printing of labels. Rebooting the print spooler does not help; a full reboot is required. All other printing, physical printing and IISPDF printers work. The temp directory is also filling up with a significant amount of reports. See below a full list of labels that don’t want to print:

  • Carton labels

  • Shipping labels

  • Packing labels

  • Pick Slip number labels

The Checkout and Shipping module is primarily impacted -get 40011 errors

Other issues:

  • Blank pick slips printing - the first pick slip prints perfectly, then only blanks on the associated pick slips for the same MSN.

How to identify the problem/cause of the problem

  • Possible incorrect admin credentials for WebAPI service and WMS Core Service.

Solution

IIS Application Pool Identify permission changes

The following changes must be made to IIS.

  • Open APP POOL in question on IIS Manager

  • Right-click APP POOL and select Advanced Settings.

  • Select APPLICATION POOL IDENTIFY

image-20240429-080251.png

  • Select LOCAL SYSTEM.

  • Click OK

  • Follow the change up with a rebook, or alternatively cycle IIS.

Port issues

The build pipeline itself didn’t get the latest web.conf file.

This was fixed with a bug ticket #8538

Related Documentation

None