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Description of the problem

The upgrade to 23R3 23.3.43.398 resulted in significant printing issues for Carton printing for LTL orders on the MSN Grocery Checkout. The section loops and prevents the printing of labels. Rebooting the print spooler does not help; a full reboot is required. All other printing, physical printing and IISPDF printers work. The temp directory is also filling up with a significant amount of reports. See below a full list of labels that don’t want to print:

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How to identify the problem/cause of the problem

<what was/is the cause>

  • Possible incorrect admin credentials for WebAPI service and WMS Core Service.

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  • Select LOCAL SYSTEM.

  • Click OK

  • Follow the change up with a rebook, or alternatively cycle IIS.

Port

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issues

The build pipeline itself didn’t get the latest web.conf file.

This was fixed with a bug ticket #8538

Related Documentation

For more information, refer to <link>None