Description of the problem
The upgrade to 23.3.43.398 resulted in significant printing issues for Carton printing for LTL orders on the MSN Grocery Checkout. The section loops and prevents the printing of labels. Rebooting the print spooler does not help; a full reboot is required. All other printing, physical printing and IISPDF printers work. The temp directory is also filling up with a significant amount of reports. See below a full list of labels that don’t want to print:
Carton labels
Shipping labels
Packing labels
Pick Slip number labels
The Checkout and Shipping module is primarily impacted -get 40011 errors
Other issues:
Blank pick slips printing - the first pick slip prints perfectly, then only blanks on the associated pick slips for the same MSN.
How to identify the problem/cause of the problem
Possible incorrect admin credentials for WebAPI service and WMS Core Service.
Solution
IIS Application Pool Identify permission changes
The following changes must be made to IIS.
Open APP POOL in question on IIS Manager
Right-click APP POOL and select Advanced Settings.
Select APPLICATION POOL IDENTIFY
...
Select LOCAL SYSTEM.
Click OK
Follow the change up with a rebook, or alternatively cycle IIS.
Port issues
The build pipeline itself didn’t get the latest web.conf file.
This was fixed with a bug ticket #8538
Related Documentation
None