This screen allows a System Administrator to correct failed transactions by forcing a Pick Slip into a status <what status> where the picked products can be returned to shelves.
A failed transaction can occur when a Pick slip fail to invoice or it ends up in an incorrect status. This failure can be caused by various process issues of which incorrect settings configured during the going live of the system or a Sales Order that gets cancelled in SYSPRO during the checkout process. This will result in a failed transaction when selecting Post during the Checkout and Put Away HTML5 transactions.
The Pick Slip must then be forced into a status where the picked products can be returned to the shelves.
Generally all Pick Slip status updates will be managed by the software automatically, as a pick slip moves from one stage to the next.
Enter the Pick Slip number in the Pick Slip field or use the lookup icon to locate it.
The Pick Slip number can be located on the Pick Slip Review screen under the PickingSlipNumber. Do not use the SourceNumber.
Select the Query button to view the current Status of the Pick Slip
Select the New Status drop-down and select a new Status. <must this be a specific status>
Select the Update button to update the status of the Pick Slip
Review the Pick Slip Review screen to see whether the status has updated
Use the <what module> to remove the products from the pick slip and put it back on to the shelves. <will that pick slip be cancelled now>
SPECIAL FEATURES
Only System Administrators must be allowed to use this screen. Ensure the permissions is setup correctly.
TECHNICAL
None
SYSPRO REQUIREMENTS & Business objects used
None
REFERENCE
PIK020