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SYSPRO

<intro text>To view existing RMAs that have already been created in SYSPRO.

Info

If you don’t like reading, you can watch the video.

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001_Premium_RETURN_MERCHANDISE_HTML5_CREDIT_Return_Management_UG - v0.2.pdf

Try it!

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  • Open SYSPRO

  • On the Program List, browse to Sales Orders / Return Merchandise / RMA Query

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  • The RMA Query screen will open.

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  • Locate the applicable RMA by entering the number in the RMA number field or use the lookup icon to search for the number.

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  • Once selected, the RMA Query screen will populate with the applicable RMA detail.

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  • The Status code is in an Open state.

Info

The following RMA statuses exist in SYSPRO. 1. Open, X. Open RMA with cross-shipment, 2. Partially open RMA, 9. Complete RMA. The following RMA statuses is visible in the DATASCOPE WMS module. 1. Open, X. Open RMA with cross-shipment, 2. Partially open RMA

  • The Stock code for the specific RMA is visible in the Detail Lines data grid.