Error Messages
- DATASCOPE WMS
While running FASTTRACK WMS, there may be instances during your day-to-day transactions where the system can detect that error conditions will be returned.
These error messages can occur in various modules and transactions.
When an error occurs, you will see a description of the error and a possible resolution on the error message. You can also press Ctrl+F1 to view further documentation about that module.
This user guide will briefly review the FASTTRACK WMS Error Management system.
If you don’t like reading, you can watch the video.
Try it!
1Â Viewing the detail of an Error message
To view an error message, you must first perform an incorrect transaction. Let us do a TrackID Consolidate on a pallet.
Open the TrackID Consolidate module from the Main Menu and type in a TrackID in the TrackID field.
If you select TAB, the screen will populate with the data.
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Enter the Quantity. (Enter a quantity less than what is available in SYSPRO).
Enter your To TrackID number. Select Post
The following error message will appear. This error tells us that insufficient stock is available to perform this transaction. There is an imbalance between the SYSPRO stock and FASTTRACK WMS inventory.
In the Possible Resolution section of the error message, you will see an explanation of performing a Cycle Count transaction to get the two systems in balance before trying to process this transaction again.
Clearly defined Error messages are on these pop-ups, with a Possible Resolution explanation. Viewing the technical information of the error messages is also possible.
Click on the View Details icon in the bottom left corner of the error message pop-up.
The text file will contain the exact wording of the error message that the SYSPRO business object has generated.
The text file can also be saved.
Click on the Save icon next to the View Details icon.
The software automatically generates a zipped file containing the text file, which can be saved on your Desktop.
Note: This file must be sent to Support Agents to assist with resolving your error if you cannot resolve it yourself.
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2Â Summary of message types
The causes and solutions listed below are not absolute and merely serve as a basis for troubleshooting these errors.
FriendlyMessage | ResolutionMessage |
Access denied to the SYSPRO Warehouse | You do not have the required permission in SYSPRO to post this transaction. Please take this message to your SYSPRO Administrator and request the required permission. |
Access denied to the SYSPRO Warehouse Transfer IN/OUT/IMM | You do not have the required permission in SYSPRO to post this transaction. Please take this message to your SYSPRO Administrator and request the required permission. |
All transacting has been temporarily stopped. Reason: Balancing in progress | A SYSPRO module balance or purge is running and has blocked all inventory transactions. Please refer to your SYSPRO Administrator. |
All transacting has been temporarily stopped. Reason: Company maintenance | Your SYSPRO Administrator has blocked access to SYSPRO. Please wait until SYSPRO has been opened for processing or refer to your SYSPRO Administrator. |
Attempted to divide by zero | The software is trying to divide by zero. Please check the SYSPRO master data for this Stock Code and ensure that important fields like PanSize are not set to zero. |
Bin not found | Please enter a valid bin location. |
Error converting data type | The data entered is not in the correct format. Please check your data, including any date entries. An incorrectly entered date format can cause this error. |
Error converting data type | The data entered is not in an expected data type. Check that all SYSPRO key types match the FASTTRACK WMS key types. Check that no alpha characters have been entered where numbers are expected. |
Incorrect operator password | Please enter a valid operator password. |
The input string was not in a correct format | Check your data entry. Your date format may be incorrect. |
The input string was not in a correct format | Check your data entry. Also, check any System or Warehouse Settings relating to this module. |
Invalid company password | Please enter a valid company password. |
Inventory must be in the same period as WIP | Your SYSPRO Inventory module and WIP module must be in the same period to post this transaction. Please contact Finance to correct in SYSPRO. |
The Lot Number has expired | This Lot Number has expired in SYSPRO |
Lot Number not found for the specified Stock Code | SYSPRO does not recognize this Lot Number as linked to this Stock Code |
The period for GL module is closed in SYSPRO | Your SYSPRO General Ledger is closed. Please request your finance department to open the GL period. |
Source and destination bins may not be the same | Please select a valid bin location to scan your TrackID into |
Stock Take not open in SYSPRO for this Warehouse | There is no Stock Take open for this Warehouse in SYSPRO. |
The bin does not exist in SYSPRO for that Stock Code in that Warehouse | Create the bin in SYSPRO and reprocess the transaction |
The operation has timed out | Your transaction timed out on the server. Please repost the transaction. If this error occurs regularly, please notify your IT Administrator. |
The Picking Bin has not been created for this Pick Slip | Please configure the DEFAULT_BIN Warehouse Setting for this Pick Slip's Warehouse |
The TrackID scanned has no bin association | Please check that the TrackID entered is valid |
The TrackID scanned is not found or is not in an ACTIVE status | Please check the TrackID and scan one that is in an ACTIVE status |
The underlying connection was closed | It would seem that your device has lost communication with the server. Please wait 5 seconds and try again. If the error continues, please notify your IT Administrator. |
There is insufficient quantity in SYSPRO to issue components to this job | Please check SYSPRO stock figures and rectify it before re-posting |
There is insufficient stock available for the transaction to be posted | This bin location needs to be cycle counted and corrected before you can post this transaction. Please notify your Cycle Count team and continue with other transactions in the meantime. Once the Cycle Count has been accepted, you can continue with this transaction. |
There was an error processing the data for this transaction | Please close the application and retry. If you continue to see this message, contact your IT Administrator. |
There was an error saving information; the save will cause a duplication of data in the tables | This can be caused by multiple operators posting at the same time. Please retry the transaction and if you continue to get this message, contact your IT Administrator. |
There was an error trying to reference the SYSPRO Sales Order line associated with the Pick Slip | This Sales Order line was removed from the order after the Pick Slip was released. This line must be unpicked off the Pick Slip before the balance of the order can be processed. |
This is not a valid bin location | Please re-enter your bin location |
This Operator code has been disallowed from this SYSPRO Company | Your SYSPRO Administrator has blocked access to SYSPRO. Refer to your SYSPRO Administrator for assistance |
This Sales Order is currently open in SYSPRO | This order is being changed in SYSPRO, and the order has been locked. Please contact Sales to ask the user to close the order. |
This transaction has failed on your server: HTTP 404 |  Your server rejected this transaction. Please repost the transaction. If the error continues, please notify your IT Administrator. |
This transaction has failed on your server: HTTP 503 | Your server rejected this transaction. Please repost the transaction. If the error continues, please notify your IT Administrator. |
Unable to read data from the transport connection | You have lost connectivity to the server. Please contact your IT Administrator. |
WIP and Inventory modules are not in the same month | Your SYSPRO Inventory module and WIP module must be in the same period to post this transaction. Please contact Finance to correct in SYSPRO. |
WMS Printer Configuration Error | The selected printer for this SystemAction is not installed on the FASTTRACK WMS Server. Please take this message to your IT Administrator for assistance. |
WMS Report Error | The rpt filename configured for this SystemAction cannot be resolved. |
Your device has lost connection to the server | It would seem that your device has lost communication with the server. Please wait 5 seconds and try again. If the error continues, please notify your IT Administrator. |
Your logged-in session is no longer active | Your user session has timed out, or you have logged into another device with this user ID. Please re-login |
Your operator code is still logged in on another device | Log out of the other device before you log in to this device |
Your password has expired | Please configure a new valid SYSPRO password. Refer to your SYSPRO Administrator for assistance |
Operator does not have SYSPRO Access | Access Denied to Functional Area ‘WIPQuery’ for Operator |