You would typically process a Credit Note (for customer returns) within SYSPRO using their RMA (Return Merchandise Authorization) Module. The RMA module provides companies with an easy, efficient means of tracking returned merchandise. However, once the stock is returned, inventory must be placed back within DATASCOPE WMS, and SYSPRO and DATASCOPE WMS must be balanced.

At most sites, SYSPRO’s RMA module is used to manage returned merchandise to the warehouse. This process will remain as it is in SYSPRO. However, if you choose to issue a Credit Note for the returned lines within the RMA module, to bring the returned goods back into inventory for resale, you will need to ensure the Bin you select to credit the inventory back into is a bin that both SYSPRO and DATASCOPE WMS know about. This bin must only be used for returned merchandise.

If your warehouse manages all credited items through a separate Returns warehouse, please note that SYSPRO has the functionality to UPDATE the Warehouse of the Credit Note to be your Returns warehouse (and not the warehouse that comes off the invoice). You can also select which Bin in the Returns warehouse to credit the stock back into.